FAQ
Quick answers about Free access, organizations, routing, campaigns, analytics, and account security.
Does a New Organization Need Payment Details?
No. New organizations enter GeoQR on the permanent Free plan without checkout or payment details.
Does a Free QR Stop Redirecting After 2,500 Scans?
No. Free shows up to 2,500 scans in Analytics each month after recognized automated traffic is removed. The QR code continues to work after that limit is reached.
Can I Belong to More Than One Organization?
Yes. Use the account menu's Organization section to switch active workspaces.
Why Can I See an Area but Not Use an Action?
Check your role and the organization's current plan usage. After a downgrade, GeoQR may also keep a QR code or domain live while temporarily preventing edits.
What Happens to Live QR Codes After a Downgrade?
QR codes above the new plan limit remain live, but you cannot edit them. Upgrade, or ask an owner to delete enough unused QR codes to restore editing. Deleting a QR code stops it from working and cannot be undone.
How Are Device and Country Rules Prioritized?
GeoQR checks device-and-country, device, country, and then the default destination.
Does Assigning a Campaign Enable UTM Tracking?
Yes, when the campaign has tracking labels. They apply by default to assigned QR codes, and you can override individual values on a QR code.
Are Campaign Planning Dates a Schedule?
No. Planning dates are organizational context. Configure a temporary destination schedule on the destination itself when scan behavior must change during a time window.
Are Analytics Dates Based on My Account Timezone?
No. Analytics days use UTC, a universal time standard. This can differ from your local day.
Why Is a City or Referrer Missing from a Breakdown?
GeoQR hides city and referring-site groups with fewer than five scans to protect privacy. Location or referring-site information can also be unavailable.
Does GeoQR Store Raw IP Addresses for Estimated Unique Scanners?
No. GeoQR creates a privacy-friendly daily estimate without storing raw IP addresses. It is an estimate, not an exact count of people.
Can I Use a Custom Domain on Free?
No. Custom domains are available on Starter and higher plans.
Can I Save More QR Codes Than My Plan Limit?
No. Every QR code is active immediately after creation and counts toward the plan limit. Delete an unused QR code or upgrade before creating another.
How Do Email Verification and 2FA Differ?
Email verification uses a six-digit code that expires after five minutes. Two-factor sign-in uses an authenticator code or a single-use backup code after password sign-in.