Troubleshooting

Start with the symptom when account access, billing, or QR behavior does not match what you expect.

When something is broken, start with the closest symptom instead of scanning the whole help center.

Invitation and Login Issues

AccessFix verification-code problems, invitation mismatches, account switching, and two-factor blockers.

Billing and Access Issues

PlanResolve plan limits, incomplete checkout, member capacity, and read-only items after a downgrade.

QR Code and Scan Issues

ScansDiagnose scan failures, redirects, creation or saving issues, and domain-related QR behavior.

FAQ

AnswersQuick answers about Free access, plan limits, destinations, campaigns, analytics, and account security.

Start With The Symptom

Billing

Review the current plan, usage limits, paid upgrades, and what happens after a downgrade.

Invitation and Login Issues

Recover from verification-code, password, two-factor, invitation-email, and organization-selection problems.

On this page

Start With The Symptom