# Invitation and Login Issues (/docs/troubleshooting/invitation-and-login-issues)



## The Verification Code Did Not Arrive [#the-verification-code-did-not-arrive]

GeoQR sends a six-digit code rather than a clickable verification link.

1. Confirm the email address shown on the verification page.
2. Check spam or junk folders.
3. Wait briefly for delivery.
4. Select **Resend verification code**.

Codes expire after five minutes. Resending provides the code you should use. If the email address is wrong, select **Change email** and sign up with the correct address.

## The Code Is Invalid or Expired [#the-code-is-invalid-or-expired]

Check all six digits and use the newest usable code. After too many failed attempts or an expiry, select **Resend verification code** before trying again.

Signing in again does not automatically send another code. Use **Resend verification code** on the verification page.

## Password Sign-In Fails [#password-sign-in-fails]

* Confirm the email address and password.
* Use **Forgot password** when you no longer know the password.
* Complete email verification if GeoQR redirects you there.
* Complete 2FA if password verification succeeds but a challenge appears.

## Two-Factor Sign-In Fails [#two-factor-sign-in-fails]

Use the latest six-digit authenticator code or switch to one unused backup code. Each backup code works once.

If the challenge expired, return to login and start again. **Trust this device for 30 days** applies only after a successful challenge.

## The Invitation Email Does Not Match [#the-invitation-email-does-not-match]

The signed-in account must use the invitation's email address. Sign out and use the matching account, or create a new account with that exact email.

After authentication, return to the invitation preview and explicitly accept it. Creating an account does not accept the invitation automatically.

## The Invitation Is Expired or Missing [#the-invitation-is-expired-or-missing]

Ask an organization owner or admin to check pending invitations and send a new one. Canceled, declined, accepted, or expired invitations cannot be reused.

## I Entered the Wrong Organization [#i-entered-the-wrong-organization]

Open the account menu, find **Organization**, and select the correct workspace. If no organization is active, GeoQR returns you to organization selection.

## I Was Not Returned to the Page I Opened [#i-was-not-returned-to-the-page-i-opened]

GeoQR normally returns you to the page you opened before signing in. If it cannot do that safely, it opens your dashboard or asks you to choose an organization instead.

## See Also [#see-also]

* [Create and Sign In to Your Account](/docs/getting-started/create-account-and-sign-in)
* [Join or Create an Organization](/docs/getting-started/join-or-create-a-workspace)
* [Account and Security](/docs/account-security)