# Billing (/docs/billing)



Billing belongs to the organization. New organizations begin on Free and can upgrade to Starter, Growth, or Scale when they need more capacity.

<Cards>
  <SectionCard title="Choose a Plan" href="/docs/getting-started/choose-a-plan" icon="<Rocket />" eyebrow="Compare" description="Compare QR code, media, domain, member, scan, and analytics-history limits." />

  <SectionCard title="Billing and Access Issues" href="/docs/troubleshooting/billing-and-access-issues" icon="<CircleHelp />" eyebrow="Resolve" description="Resolve incomplete checkout, plan limits, cancellation, or resources that stay live but cannot be edited." />

  <SectionCard title="Roles and Permissions" href="/docs/team-access/roles-and-permissions" icon="<Users />" eyebrow="Access" description="Check whether an owner or admin needs to complete the billing action." />
</Cards>

## Billing Overview [#billing-overview]

The Billing page shows the current plan, subscription status when applicable, renewal or end dates, and current usage.

Free is available without a subscription. Paid plans are recurring subscriptions managed through the existing checkout and billing portal.

If Billing shows that an older subscription is **Trialing**, it also shows when that existing trial ends.

## Upgrade from Free [#upgrade-from-free]

1. Open **Settings → Billing**.
2. Compare Starter, Growth, and Scale.
3. Select the plan.
4. Complete checkout.

If checkout is abandoned or fails, the organization stays on Free. Return to Billing when you are ready to try again.

## Usage Limits [#usage-limits]

Plans control:

* QR codes
* media files
* connected domains
* accepted organization members
* visible monthly scans on Free
* analytics history

Paid plans include unlimited scans. Full limits are listed in [Choose a Plan](/docs/getting-started/choose-a-plan).

## What Happens After a Cancellation or Downgrade [#what-happens-after-a-cancellation-or-downgrade]

When paid access ends, the organization falls back to Free. GeoQR does not delete QR codes, connected domains, members, or media merely because the new plan has lower limits.

QR codes and domains above the new limit remain live so printed codes do not break. You cannot edit the items above the limit until you:

* upgrade to a plan that covers current usage, or
* ask an owner to delete enough QR codes, or delete enough domains, to return within the limit

GeoQR keeps the earliest created QR codes and earliest added domains editable within the new allowance.

Deleting a QR code frees a place in the plan, but it also stops that QR code from working and cannot be undone. Do not delete a QR code that is still printed or distributed.

<MiniAlert tone="warning" title="Older analytics can be permanently deleted">
  When a downgrade shortens your analytics history, data older than the new limit can be permanently deleted. Upgrading later cannot restore data that has already been deleted.
</MiniAlert>

Member overage does not remove teammates automatically. New invitations are blocked at the accepted-member limit until you remove a member or upgrade.

## Free Scan Allowance [#free-scan-allowance]

Free shows up to 2,500 scans in Analytics each calendar month after recognized automated traffic is removed. GeoQR warns you when usage reaches 80% and again at the limit.

Reaching the limit does not stop redirects. You can wait for the next monthly reset or upgrade. After an upgrade, additional scans that GeoQR still retains can become visible immediately.

## GS1 Configuration Export [#gs1-configuration-export]

GS1 configuration export requires a paid plan. After cancellation or expiry, GeoQR gives you 30 days to download a read-only copy of the GS1 configuration.

## Organization Deletion [#organization-deletion]

Only an owner can request organization deletion. If the organization has an active subscription, open **Settings → Billing**, select **Manage subscription**, and cancel it. Then wait until the paid access shown in Billing has ended before requesting deletion from the organization's Danger Zone.

If Billing shows **Trialing**, use **Manage subscription** to cancel it when available, then wait for that existing trial access to end. Deletion is scheduled and can be canceled during the seven-day waiting period.

## See Also [#see-also]

* [Organization and Members](/docs/team-access/organization-and-members)
* [Edit and Manage QR Codes](/docs/qr-codes/manage-existing-qr-codes)
* [GS1 Digital Link](/docs/qr-codes/gs1-digital-link)
* [Analytics](/docs/analytics)